Contactual Intros Desktop Sharing

By Stefania Viscusi
TMCnet Assistant Editor

In a bid to further improve the interaction between agents and customers, Contactual, a provider of on-demand contact center solutions, has announced their latest product offering, Contactual Desktop Sharing.
 
The new product offers remote support for clients and places agents in a position of power to address, fix and share information, among other possibilities, remotely.
 
By gaining this kind of control and capability, agents can not only improve the customer experience but also increase sales and technical support when using the new Desktop Sharing offering.


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