By Susan J. Campbell
TMCnet Contributing Editor

Organizations across various industries throughout the world are beginning to understand the important role that the contact center plays in the overall strategy to not only protect the customer base, but also to help drive revenues as well as profits. However, not every organization has the infrastructure or the expertise to oversee such operations and instead will look to an on-demand solution.

The On-Demand Contact Center Suite, an integration customer interaction management solution, has been jointly announced by White Pajama Japan, a Tokyo-based joint venture of Contactual and Infocom, and NetSuite K.K.

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