SAN MATEO, CA (October 24, 2006) — On-demand contact center provider Contactual Inc. today announced the appointment of Mike Vanneman to serve as Vice President of Sales, a new position created to support rising market interest in the company’s on-demand contact center model.  Vanneman most recently held the position of Senior Vice President at Phoenix Technologies, a publicly traded provider of core systems software for PCs and digital devices, where he was responsible for driving North American sales.

“Contactual’s OnDemand contact center is experiencing tremendous market traction. We are excited to have Mike onboard to continue to drive our rapid growth,” said Mansour Salame, Contactual founder and CEO.  “His broad experience in technology sales will help ensure that we take full advantage of our market opportunities, build an effective sales organization, and extend our leadership in the space.”

Vanneman is responsible for expanding direct and indirect sales channels. The company will continue to establish channel partners and alliances that will offer Contactual’s on-demand hosted call center solution to their business customers.

“I am thrilled to join the Contactual team. This company is extremely well positioned to bring value based solutions to the global small and medium business markets. Our mission is to help our customers provide superior service to their customers through Contactual’s OnDemand Contact Center platform,” said Vanneman. “I feel fortunate to be working with such a talented and passionate group of professionals.”

Vanneman, a 25 year veteran of high technology sales, had previously held executive management positions at Phoenix Technologies, Release Software, Radius, and RayDream. He holds a bachelor’s degree in sociology from the University of California at Los Angeles.

About Contactual Inc.
Contactual pioneered the use of hosted contact centers that dramatically reduce the costs of outfitting customer service, help desk, technical support and inside sales team operations by eliminating the need for premise-based infrastructure. The Contactual OnDemand Contact Center eliminates all upfront hardware and software costs; enables organizations to operate virtual contact centers with agents working from home and/or multiple sites; and unifies customer communications from phone, VoIP, voicemail, email and Web channels into one routing, queuing and tracking system for maximum efficiency. Contactual has earned the Frost & Sullivan 2005 Global Excellence in Technology Award, TMC Labs' Customer Interaction Magazine 2005 Innovation Award, and a berth in the 2006 Red Herring 100 North America list of the top 100 privately held technology firms. For more information, visit www.contactual.com.