White Pajama Japan, a Tokyo-based joint venture of Contactual and Infocom, and NetSuite K.K., jointly announced the On-Demand Contact Center Suite, an integrated customer interaction management solution.

The integrated product provides companies with a 360-degree view of the customer and facilitates management of client interactions. Key features of the integrated application include screen pop and click-to-dial functionalities, single sign-on, and the ability to perform custom data dips.


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