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Contactual Solution Benefits


Do More with Less

  • Route the right interaction to the right resource
  • Reduce average call time thanks to screen-pop, integration with CRM
  • Eliminate overtime with virtual call center
  • Tap into lower cost labor pool


Deliver a Better Service Experience

  • Personalize customer experience through CTI tools and integration with CRM application
  • Provide customers and prospects with choices when it comes to contacting you
  • Use reporting tools to monitor customer interactions for problems
  • Identify staff training opportunities with quality control functionalities


Reduce Time to Value

  • Easy to configure solution means you’ll be supporting customers in weeks not months
  • Award winning graphical user interface means agents are proficient within hours rather than months


Lower Your TCO

  • No capital expenditure (CAPEX) is required
  • No hardware or software to maintain
  • Low cost subscription fees


Pay Only for What You Need

  • Don’t pay for software licenses you don’t need
  • Scale your operations up or down with flexseats
  • Grow your Contactual operation as your business grows


Deploy Agents Anywhere

  • Agents located anywhere with a computer and Internet connection
  • Integrate remote, central and home offices, and outsourcers
  • Agents operate seamlessly as a team


Receive Superior Support

  • Around the clock care to help you navigate any issues


Rest Easy

  • Advanced Security: Through the use of professional data center facilities,  encryption protocols, and world-class security procedures, Contactual provides higher security levels than those traditionally implemented with on-premise solutions.
  • Uptime Guarantee: Contactual makes an uncompromising uptime commitment to you. We'll give you your money back if we are not meeting our Service Level Agreements.